English for Information Technology Professionals

  • Onsite and Online
  • Intakes: Jan, Apr, Jul, Oct
Course Description

This program is designed to improve English language proficiency specifically for Information Technology (IT) professionals. With a practical, skills-based approach, participants will learn the language of IT, including technical terms, business communication and effective teamwork strategies. Each module is tailored to different aspects of IT work, enabling learners to confidently communicate in various professional scenarios.

The “English for Information Technology Professionals” program consists of 12 comprehensive modules that guide learners through vocabulary, grammar and communicative skills for IT environments. From technical writing and support communication to software documentation and presentation skills, this course will help participants develop fluency in English for both technical and collaborative work.

Module 1: Introduction to IT Vocabulary and Terminology

 
    • Overview: Introduction to essential IT terminology, concepts and expressions.
    • Contents:
      • Common IT terms (hardware, software, data, etc.)
      • Basic concepts in networking, coding and databases.
      • Pronunciation and spelling tips for IT words.
    • Outcome: Learners will understand and use basic IT terms confidently in conversations.
 
Module 2: Professional Communication Skills 
    • Overview: Techniques for formal and informal communication in the workplace.
    • Contents:
      • Polite language for workplace interactions.
      • Effective email and message structuring.
      • Clarity in writing and avoiding jargon.
    • Outcome: Improved ability to communicate clearly and professionally with colleagues and clients.
 
Module 3: Writing Emails and Reports for IT Purposes 
    • Overview: Writing clear, concise emails and reports suited to IT roles.
    • Contents:
      • Writing formal vs. informal emails.
      • Common email/report structures in IT.
      • Use of bulleted lists, technical terms and explanations.
    • Outcome: Learners will be able to write effective and well-structured emails and reports.
 
Module 4: Technical Writing Skills


 
      • Overview: Detailed writing practices for technical documents and user guides.
      • Contents:
        • Structuring manuals, guides and product documentation.
        • Clarity, conciseness, and consistency in technical writing.
        • Simplifying complex ideas for end-users.
      • Outcome: Ability to create user-friendly technical documentation.
 
Module 5: Giving Presentations on Technical Topics 
      • Overview: Building presentation skills specific to technical topics.
      • Contents:
        • Organizing and structuring a tech presentation.
        • Techniques for explaining complex ideas simply.
        • Use of visuals (charts, diagrams) in presentations.
      • Outcome: Ability to present technical information effectively to non-experts.

       

 
Module 6: Interpersonal Communication in IT Teams

 
      • Overview: Focus on collaboration and communication within a team setting.
      • Contents:
        • Giving constructive feedback.
        • Active listening and clarifying understanding.
        • Managing cross-cultural communication in global teams.
      • Outcome: Enhanced collaboration skills and interpersonal communication within diverse teams.
 
Module 7: Problem-Solving and Troubleshooting Communication 
      • Overview: Language for effective troubleshooting and problem-solving.
      • Contents:
        • Describing issues clearly.
        • Asking questions to understand problems.
        • Explaining solutions step-by-step to users.
      • Outcome: Confidence in handling technical support conversations effectively.
 
Module 8: Writing Proposals and Project Descriptions

 
      • Overview: Skills for crafting proposals, project plans and descriptions.
      • Contents:
        • Structure and components of a proposal.
        • Language for persuading and justifying decisions.
        • Conciseness and clarity in project descriptions.
      • Outcome: Ability to draft proposals and describe projects professionally.

       

 
Module 9: Communicating with Clients and Stakeholders

 
      • Overview: Tailored communication for client and stakeholder engagement.
      • Contents:
        • Techniques for explaining technical concepts to non-technical clients.
        • Building rapport and trust through clear communication.
        • Handling client queries and concerns effectively.
      • Outcome: Confidence in managing client interactions and addressing concerns clearly.

       

 
Module 10: Documentation and Record Keeping in IT

 
      • Overview: Best practices for creating and maintaining records in IT.
      • Contents:
        • Types of documentation: maintenance logs, error reports, project updates.
        • Structure, format, and common phrases used in IT documentation.
        • Importance of accuracy and thoroughness in records.
      • Outcome: Ability to create precise and organized documentation for records.

       

 
Module 11: Understanding and Responding to Technical Specifications

 
      • Overview: Reading and responding to technical specifications accurately.
      • Contents:
        • Key phrases and structures in specifications.
        • Summarizing specifications for different audiences.
        • Clarifying requirements through questions.
      • Outcome: Improved ability to interpret and discuss technical specs confidently.

       

 
Module 12: Advanced Vocabulary for Emerging Technologies

 
    • Overview: Vocabulary and language for discussing trends like AI, ML, and cybersecurity.
    • Contents:
      • Terminology for recent technologies and trends.
      • Describing potential impacts and applications.
      • Communicating future directions and innovations.
    • Outcome: Enhanced language skills for discussing current and emerging IT trends.
 

This course is intended for IT professionals with basic to intermediate English skills who want to improve their communication abilities in professional settings. Suitable participants include software developers, network administrators, technical support specialists, project managers and IT consultants.

By the end of this course, participants will be able to:

  • Use specialized IT terminology in verbal and written communications.
  • Understand and create technical documentation, reports and user manuals.
  • Participate effectively in team meetings, presentations and client discussions.
  • Troubleshoot communication issues in tech support settings.
  • Write clear, concise and well-structured project proposals and emails.
The delivery method for this certification is entirely online, requiring candidates to have access to a personal computer.

Simple English and Sinhala

30 Hours
3 Days per week, 2 Hours
Per Participant Fee: Rs 15,000/= 

How to Apply

  • You Apply

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

  • We Connect

After you submit your application, an admissions representative will contact you and will help you to complete the process.

  • You Get Ready

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

How To Apply

Your Application

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

Our Response

After you submit your application, an admissions representative will contact you and will help you to complete the process.

Your Journey

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

FORM

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Application Form