Overview: Introduction to essential IT terminology, concepts and expressions.

Contents:

Common IT terms (hardware, software, data, etc.)

Basic concepts in networking, coding and databases.

Pronunciation and spelling tips for IT words.

Outcome: Learners will understand and use basic IT terms confidently in conversations.

Overview: Techniques for formal and informal communication in the workplace.

Contents:

Polite language for workplace interactions.

Effective email and message structuring.

Clarity in writing and avoiding jargon.

Outcome: Improved ability to communicate clearly and professionally with colleagues and clients.

Overview: Writing clear, concise emails and reports suited to IT roles.

Contents:

Writing formal vs. informal emails.

Common email/report structures in IT.

Use of bulleted lists, technical terms and explanations.

Outcome: Learners will be able to write effective and well-structured emails and reports.

Overview: Detailed writing practices for technical documents and user guides.

Contents:

Structuring manuals, guides and product documentation.

Clarity, conciseness, and consistency in technical writing.

Simplifying complex ideas for end-users.

Outcome: Ability to create user-friendly technical documentation.

Overview: Building presentation skills specific to technical topics.

Contents:

Organizing and structuring a tech presentation.

Techniques for explaining complex ideas simply.

Use of visuals (charts, diagrams) in presentations.

Outcome: Ability to present technical information effectively to non-experts.

Overview: Focus on collaboration and communication within a team setting.

Contents:

Giving constructive feedback.

Active listening and clarifying understanding.

Managing cross-cultural communication in global teams.

Outcome: Enhanced collaboration skills and interpersonal communication within diverse teams.

Overview: Language for effective troubleshooting and problem-solving.

Contents:

Describing issues clearly.

Asking questions to understand problems.

Explaining solutions step-by-step to users.

Outcome: Confidence in handling technical support conversations effectively.

Overview: Skills for crafting proposals, project plans and descriptions.

Contents:

Structure and components of a proposal.

Language for persuading and justifying decisions.

Conciseness and clarity in project descriptions.

Outcome: Ability to draft proposals and describe projects professionally.

Overview: Tailored communication for client and stakeholder engagement.

Contents:

Techniques for explaining technical concepts to non-technical clients.

Building rapport and trust through clear communication.

Handling client queries and concerns effectively.

Outcome: Confidence in managing client interactions and addressing concerns clearly.

Overview: Best practices for creating and maintaining records in IT.

Contents:

Types of documentation: maintenance logs, error reports, project updates.

Structure, format, and common phrases used in IT documentation.

Importance of accuracy and thoroughness in records.

Outcome: Ability to create precise and organized documentation for records.

Overview: Reading and responding to technical specifications accurately.

Contents:

Key phrases and structures in specifications.

Summarizing specifications for different audiences.

Clarifying requirements through questions.

Outcome: Improved ability to interpret and discuss technical specs confidently.

Overview: Vocabulary and language for discussing trends like AI, ML, and cybersecurity.

Contents:

Terminology for recent technologies and trends.

Describing potential impacts and applications.

Communicating future directions and innovations.

Outcome: Enhanced language skills for discussing current and emerging IT trends.